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Support Ticket

The extension is capable of collecting the information from various customer groups. Customer just have to post their request, the extension will fetch the request and shown on admin panel plus an email sent to the concerned authority.

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Features of Support Ticket :

  • Status, Priority and Department dropdown values are customizable and can be managed through the admin panel.
  • After resolving the issues support ticket status can be close by the customer or admin.
  • Better admin panel user interface, for understanding the ticket priorities.
  • User and admin both can upload any type of file and file can be downloadable by the customer on the frontend.
  • When user post a support ticket an email is sent to the admin along with the file attachment if any.


Express Checkout | One Step Checkout Module FAQ :

Q:Does this module supports separate seller profile / microsite ?
A:Yes it does.
Q:Does this module allow seller / vendor to list their product?
A:Yes it does.
Q:Does the extension code encoded/encrypted or can we customize it?
A:Yes, thecode is fully open & you can customize it according to your need.
Q:License ,terms and condition for the module?
A:You can use this module in single domain (for mutilple domain you need to buy the extended license - single domain contains the license for development server domain as well as production domain as well ) but you can not sell it directly
or modified version of it . If you found in such activities then there will be direct copyright violation .
Q:Does the module works on multisite?
A:Yes it do
Q:Is there any commission or product per sale fee option available?
A:Yes,it is there under system -> configuration -> customer partner tab.
Q:How can we split the payment between admin and seller ?
A:We have created another module by which payment will spilt into admin and seller.